Work Therapy: Help! Is AI Taking My Job?

In this week’s episode of Work Therapy with Dr. Steven Stein, we chat with Frincy Clement, an award-winning Artificial Intelligence leader and the Canadian Ambassador for Women in Artificial Intelligence, a global community of women AI practitioners. We discuss the mark AI will inevitably leave on our careers and how much...

Are we entering a new era of customer service?

Lockdowns, uncertainty, and extensive attention to health are things we all experienced through the pandemic, and these factors are reshaping customer behaviors. According to recent article by McKinsey & Company, one of the most important priorities of customers in the post COVID-19 era is safety. Customers are now leaning towards using...

Tag - Customer Service

Work Therapy: Help! Is AI Taking My Job?

Are we entering a new era of customer service?